Executive Airport shuttle services and its employees will NOT guarantee or assume responsibility for any of the following:
Loading or unloading passengers. Any delays due to conditions beyond EAS’s control. Such as road conditions, weather, traffic or vehicle break down beyond, if any of these conditions should happen and if EAS service is unable to provide that transport, only the cost of the ticket will be refunded. EAS will not be held liable for the cost of any other transportation that is not provided by EAS.
EAS will not assume any liability for flight delays if any of the above should occur.
Due to airline delays and cancellations of flights due to over bookings weather etc. EAS is not responsible for such delays and therefore will not delay other passengers.
If your flight is canceled or delayed, please contact EAS to see if other departures have space.
Luggage Policies:
EAS assumes no monetary responsibility for lost or damaged luggage. Passenger luggage is the sole responsibility of the passengers. It is your responsibility to insure your luggage is loaded and unloaded from the shuttle. As a courtesy, EAS will assist passengers in loading luggage on and off the shuttle. EAS will not be held responsible for any lost or damaged luggage
Identification:
Please identify yourself. All passengers are required to show a Government issued Photo ID prior to boarding the shuttle.
Refund Policy:
All fares are non-refundable, but we do offer travel credit for reservations that are cancelled 24 hours prior to travel departure time. We do not offer travel credit or refunds for no shows. Any changes made within 24 hours of the scheduled travel date will be charged for a new reservation. Travel credits are good for only one year after the date the reservation is made .
Change Fee:
A change fee of 5USD$ per passenger is required at the time changes are made to their reservation.
Lost, Stolen or Damaged items:
EAS is not responsible for lost, stolen or damaged items that are left behind on our shuttle. Liability for lost checked luggage is limited to the actual value not to exceed 75USD$ per ticket.
Pet Policy:
No pets are allowed to travel on the shuttle.
Smoking Policy:
Smoking is NOT allowed on the shuttle or any of our vehicles.
Bags & Package Warning:
Passengers and employees of EAS are NOT to accept packages or bags for people to take on our shuttle on their behalf. What we mean to say is that, if someone requests you to take their bag or package for them on your trip as if it were yours and deliver it to another person and you don’t know either of the individuals. This could be an attempt to traffic drugs, other paraphernalia, contraband or illegal black market items.
Airports / Flights:
If you are trying to catch a flight, we recommend you give at least 3 hours or more before your scheduled flight otherwise, you could miss your flight due to unexpected delays (traffic, bad weather, accidents or break downs). In the event of a break down, we will dispatch another vehicle or use a 3rd party to help with the transit. If you miss your flight due to a vehicle break down, EAS will cover up to 100 USD$ per person in flight change fees and refund your shuttle fare. EAS is not responsible for things outside of our control such as weather, traffic, etc.
Passengers:
Our drivers have the right to refuse service to any passengers that act inappropriately, or are overwhelmingly sick or have very poor hygiene. We strive to insure the safety of all customers and we will not allow one person to ruin that for the other passengers. Inappropriate behavior may include: causing issues with other passengers, excessively loud and foul language, inebriated or under the influence.